You can request a full refund if the product you purchased was falsely advertised or if it came with missing files. We are very strict on the kind of content we approve so please let us know right away if you find something of the sort.
You can send us an email using this form here and we will reply back as soon as we possibly can!
Alternatively, you can always ask the seller directly since they might have a different policy on the subject and might refund you where we might not.
In all cases, you have 7 days after you make a purchase to request a refund. Beyond that refunds will not be possible.